Sample audit

This is the free audit every owner gets

A real audit we wrote from a real dental office's public Google listing. We removed the name and the competitors' names. Everything else is as we'd send it.

Sample · Not a clientNames removed

Profile audit · Prepared Oct 19, 2026 · Public Google Maps data

[Dental office], Los Angeles

Prepared by Tended Stars, an independent business, not affiliated with Google. Your Google profile is free, and so is this audit. We charge only if you hire us to make the fixes.

01Summary

Your listing has the best reputation on your street, but six setup gaps are working against it. The three most urgent are below. Patients rate you 4.9 stars across 349 reviews, more than any dentist nearby. The fixes are quick and would protect that lead.

  1. Hours say "Open 24 hours" every day.Google can show you as open at 2 AM on a Sunday.
  2. The business name has a typo.A missing space and "Inc" run into the name, so the listing looks unkempt.
  3. The category may not be "Dentist."Every nearby competitor is listed as a dentist. This listing reads as a general clinic.

02How you compare

You lead the neighborhood on rating and review count. The gaps are in how the listing is set up, not in what patients say.

Dental officeRatingReviewsListed hoursListed as dentistLocal phone
This office4.9349Open 24 hours, 7 daysNoNo (866 toll-free)
Competitor A3.7202Mon–Thu, SatYesYes
Competitor B4.8117Mon–SatYesYes
Competitor C4.431Mon–SatYesYes
Competitor D4.414Fri–SatYesYes

Data from public Google Maps listings within about a mile, checked October 19, 2026.

03What's working

  • Top rating with real volume. 4.9 stars over 349 reviews beats every office within a mile.
  • Reviews name what new patients look for. Recent reviews praise the dentist's honesty, painless cleanings, and help with dental benefits.
  • Room to reach Spanish speakers. The neighborhood has a large Latino community. If the team speaks Spanish, saying so on the listing helps patients choose you.

04What to fix, in priority order

  1. Hours read "Open 24 hours, 7 days." Google can tell a patient you're open at night or on Sunday. One wasted trip often turns into a 1-star review.
  2. The business name is entered incorrectly. It makes a strong practice look unkempt next to competitors.
  3. You may be missing from "dentist near me" searches. Every office nearby is categorized as a dentist. This listing reads as a general clinic.
  4. The phone number feels less local. The listing shows an 866 toll-free number while every competitor shows a local number.
  5. Services aren't spelled out. Patients searching for crowns, implants or help with insurance may not see that you offer them, in English or Spanish.
  6. Reviews and photos need regular attention. At 349 reviews, new ones keep arriving. Replies and fresh photos keep that reputation working for you.

None of this is about your care. It's the listing around it, and it needs upkeep every month, not just once.

Next steps with Tended Stars

Reply YES and we send you a plan with a date for every fix. You add us as a manager on your Google profile in two minutes, keep full ownership, and can remove us anytime. Or take this page and make the fixes yourself.

$299Profile Fix-Up: every fix above, done once
$199/moMonthly Care: the fixes, plus replies, posts, photos and a monthly report
$0Do it yourself with this page. No hard feelings.

Specific to you

Every finding comes from your real listing and your real competitors, not a generic checklist.

Useful even if you say no

Everything is written so you can fix it yourself. Nothing is hidden behind a sales call.

In your language

We write the audit in English or Spanish, whichever you prefer.

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